Jose was the tech that came to my home and found very quickly that I had not pulled the lever to lock/unlock my garage door effectively, thus I thought that it had a bigger problem than existed. The problem was operator error....mine!. Jose was very kind and insisted that it happens commonly. He did lubricate my track and other parts of the door and showed me where to do that and how often. Thank you Jose. I appreciate your kindness. But, I won't be offended that at dinner tonight you share that story with others about the ignoramus you met today and get a few giggles. I'm fine with that. Thank you Aladdin for hiring such a nice gentleman.
Extremely impressed by the service, reasonably priced. Kyle and Cris did a great job, really knowledgeable and good team work, love my new Garage Door, would recommend to anyone in the future.
Great experience. Jose clearly explained the solution and the pricing options. The price was fair. Jose was quick, clean and professional. I recommend Aladdin of Rolling Meadows.
I am so impressed! Prior to arrival, Aladdin sent me a picture of my serviceman and a link to track his trip here. Kris was so friendly, honest, helpful, thorough. I thought I had a broken spring but it was something completely different and way less complex. I love finding companies and people I who I can trust. Thank you Kris for your time and expertise today!
I selected Aladdin to perform a garage door repair today because my son had a very favorable experience when they recently installed a new garage door at his house. The Aladdin technician, Kris M., arrived at my house just half an hour after I called the office to request service (replacement of a broken spring). It was an oppressively hot and humid summer day to be working outdoors, but he displayed a positive, upbeat attitude despite the terrible heat. Equally important, he was a total professional. He worked quickly and efficiently and it was obvious that he has a great deal of experience and knows what he is doing. This guy is a real asset to Aladdin. He understands customer service. I have two garage doors and the spring had broken on only one of them, but as a precaution I decided to have new springs installed on both doors. Kris had this accomplished in under an hour. Then he checked the operation of both doors, made a few adjustments, and lubricated the rollers on both doors before he departed. The cost for all of this was very reasonable. I would not hesitate to use Aladdin again to assist with garage door issues, and I highly recommend them to others in need of such services.
Same day service, arrived on time, and great service. Our Technician Kris M. was FANTASTIC! He was really knowledgeable, polite, and got the job done fast and right! 5 stars!!
We just has Kris M service our door and he went above and beyond. We thought we just needed a spring but we needed new cables too. He took the time to show me and explain the repairs, and he looked over the whole door to make sure everything was in working order. Will definitely use again, thanks Kris!
I was told that someone name Kris will arrive between 10:00am - noon. He arrived exactly at 10:00am . Kris was very nice, kind, and professional. He knew exactly what's wrong and he explained everything thorough and said he would replaced both springs and will be done at approx. 30 minutes to complete the job. He cleaned up when he was done and explained the warranty and even took the time to greased all the rollers, including the opener motor. I will highly recommend using them again in the near future.
Orlando arrived early, so we didn't have to wait. He was very efficient and friendly and replaced both of our springs in a short amount of time. We then tested the door a number of times to make sure that it worked correctly. He cleaned up everything and left in a short amount of time. He was extremely positive and left us with a good feeling about Aladdin's service.
Tim came out to make some repairs on the garage door. Very friendly, skilled and efficient with fair pricing. Will use him again.