I called Aladdin Doors and spoke to Chris, the technician. He was able to give me pricing without coming out since I could describe the repair in detail. Years ago I repaired the worm gear on my opener but because his price was good I decided to have him handle it to save myself some time. Since the opener with the shredded gear/sproket was 10 years old and the circuit board would eventually fail, he replaced the opener. He recommended which opener to purchase in case I didn’t want to buy one of his that had a one piece rail which was more expensive. I appreciated his honesty and ended up buying my own opener.