Shawn Young was our technician. He sent a picture prior to his arrival, so we knew who to expect. He called us to ask if he could arrive early, which was great for us. Though we were anticipating having to replace the entire door, he was able to replace the track and cables and get the door back to working condition in less than 2 hours at a very fair price. He was personable and capable, and we would be happy to recommend Aladdin to friends. Thanks for the great service!