Our garage door suffered a major malfunction when one cable broke free and made the 16 foot heavy solid wood door shift to one side, destroying the track, rollers, and several brackets. We needed to replace all these parts! Shawne worked for over 4 hours on the door, and now it works perfectly! And the new plastic rollers as SO QUIET. We are very pleased with the outcome. Shawne is top notch, and the price was very reasonable for the time and work done to fix the door. We would definitely use Aladdin again. They are highly recommended!